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Order Information
How to order:

There are three ways you can place an order at Smartific:
1. through our webshop:
    - this can be done with or without an account.
2. by email:
    - would you like to order via email, then we require the following information:
        - your name and address details
        - your telephone number
        - the address details in case of a different delivery address
        - your order
3. by a letter to our mailbox:
    - would you like to order through a letter, then we require the following information:
        - your name and address details
        - your telephone number
        - the address details in case of a different delivery address
        - your order
        - possibly your email address if you want to follow your order-completion by email.

Once your order has been placed with us, you will receive a confirmation by email (or letter).
In this confirmation you can check your order and address details.
In addition to your order and address details, this confirmation-email also contains your order number.

How to pay:

Currently we offer 3 payment options:
1. bank read more information...
2. cash read more information...
3. iDEAL read more information...  iDeal <-- iDeal is temporarily unavailable.
4. payment request read more information...
If you wish to pay using a payment request, order with the option "payment_bank" and give as note that you want to receive a payment request. We will send you a payment request by email, you can pay then.
We charge 2.5% extra for this option, the big advantage is that the payment is right away our account.
Allowing us to send your order the same day.
All payments on weekdays before 14: 30h will in most cases be sent the same day.

Unfortunately it is not possible to pay with a money-check, via Paypal, or with a credit card.

Shipping information:

As soon as we receive your payment, we will ship your order immediately, in a discreet parcel.
We will ship all orders with parcel express service.
You will receive an email with the track and trace details.
Look below for the shipping costs per country:

Country: Shipping costs: Free shipping:
The Netherlands
Belgium
Germany
Luxembourg
France
United Kingdom
Austria
Denmark
Italy
Spain
Bulgaria
Czech
Estonia
Finland
Hungary
Ireland
Latvia
Lithuania
Poland
Portugal
Romania
Slovakia
Slovenia
Sweden
Cyprus
Greece
Liechtenstein
Malta
Gibraltar
€ 4,95
€ 10,-
€ 10,-
€ 10,-
€ 12,-
€ 12,-
€ 12,50
€ 12,50
€ 12,50
€ 12,50
€ 15,-
€ 15,-
€ 15,-
€ 15,-
€ 15,-
€ 15,-
€ 15,-
€ 15,-
€ 15,-
€ 15,-
€ 15,-
€ 15,-
€ 15,-
€ 15,-
€ 20,-
€ 20,-
€ 20,-
€ 20,-
€ 35,-
orders over € 50,-
orders over € 100,-
orders over € 100,-
orders over € 100,-
orders over € 100,-
orders over € 100,-
orders over € 100,-
orders over € 100,-
orders over € 100,-
orders over € 100,-
orders over € 125,-
orders over € 125,-
orders over € 125,-
orders over € 125,-
orders over € 125,-
orders over € 125,-
orders over € 125,-
orders over € 125,-
orders over € 125,-
orders over € 125,-
orders over € 125,-
orders over € 125,-
orders over € 125,-
orders over € 125,-
orders over € 150,-
orders over € 150,-
orders over € 150,-
orders over € 150,-
orders over € 300,-
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